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A – Product Support
Microsemi backs its products with various support services including Customer Service, a Customer
Technical Support Center, a web site, an FTP site, electronic mail, and worldwide sales offices. This
appendix contains information about contacting Microsemi SoC Products Group (formerly Actel) and
using these support services.
Customer Service
Contact Customer Service for non-technical product support, such as product pricing, product upgrades,
update information, order status, and authorization.
From Northeast and North Central U.S.A., call 650.318.4480
From Southeast and Southwest U.S.A., call 650. 318.4480
From South Central U.S.A., call 650.318.4434
From Northwest U.S.A., call 650.318.4434
From Canada, call 650.318.4480
From Europe, call 650.318.4252 or +44 (0) 1276 401 500
From Japan, call 650.318.4743
From the rest of the world, call 650.318.4743
Fax, from anywhere in the world 650.318.8044
Customer Technical Support Center
Microsemi staffs its Customer Technical Support Center with highly skilled engineers who can help
answer your hardware, software, and design questions. The Customer Technical Support Center spends
a great deal of time creating application notes and answers to FAQs. So, before you contact us, please
visit our online resources. It is very likely we have already answered your questions.
Technical Support
Visit the Customer Support website ( www.actel.com/support/search/default.aspx ) for more information
and support. Many answers available on the searchable web resource include diagrams, illustrations,
and links to other resources on the website.
Website
You can browse a variety of technical and non-technical information on the SoC home page, at
Contacting the Customer Technical Support Center
Highly skilled engineers staff the Technical Support Center from 7:00 a.m. to 6:00 p.m., Pacific Time,
Monday through Friday. Several ways of contacting the Center follow:
Email
You can communicate your technical questions to our email address and receive answers back by email,
fax, or phone. Also, if you have design problems, you can email your design files to receive assistance.
We constantly monitor the email account throughout the day. When sending your request to us, please
be sure to include your full name, company name, and your contact information for efficient processing of
your request.
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